Frequently asked questions

Established businesses anywhere in the United States that have a real operational problem and no engineer on staff to solve it. What matters is the shape of the problem: data being re-keyed between two systems, a spreadsheet that has become the system of record, or software the business depends on that nobody can safely change.

The process has four steps, and you can stop after any of them. It starts with a free 30-minute call to describe the problem and hear whether software is the right answer. If it is, a two-week diagnostic at $1,750 ends in a written plan and a fixed quote, and the fee is credited against the build. The build itself happens at that fixed price and is demoed weekly. Once it runs, ongoing care is available as a retainer or a phone call, whichever the business prefers.

The diagnostic is $1,750 (ten hours at the $175 hourly rate, credited against the build). Integrations and automation projects are typically $3,500 to $12,000. Internal tools and modernization start at $18,000. Integrations usually run two to five weeks after the diagnostic; internal tools and modernization usually run six to twelve weeks, or ship in phases.

Website packages are fixed price: Launch is $4,500 (or three monthly payments of $1,500), Growth is $9,500 (or five monthly payments of $1,900), and Custom builds start at $18,000 with a payment schedule set during scoping. All payment plans are 0% interest; they are an invoicing schedule, and there is no third-party financing.

Hourly work is $175/hour. Ongoing care plans run $349/mo (Maintain), $1,500/mo (Care), or $3,500/mo (Embedded). The pricing page has the full breakdown.

Every build includes a 30-day warranty: anything Switchyard built that breaks in the first 30 days is fixed free. After that there are three options:

• An Ongoing Care plan in three tiers: Maintain ($349/mo, hosting plus 1 hr/mo of small changes, 2-business-day turnaround, up to 2 banked hours), Care ($1,500/mo, 10 hrs plus a monthly check-in, 1-business-day turnaround, up to 5 banked hours), Embedded ($3,500/mo, a standing weekly slot, same-business-day reply). See the plans.
• Hourly at $175/hour, billed by the quarter-hour, no minimum.
• Run it yourself. You own the code, and running it in-house is a sensible choice if you have technical staff.

There is no free support outside the 30-day warranty. After launch has the full breakdown.

Yes. Accounting, inventory, CRM, scheduling, and payment systems are the usual ones, and the diagnostic is where the exact integration gets scoped, including what happens when the other system is down.

Book a 30-minute call or send a message through the contact form. Replies come within one business day.